If you’ve been operating into abrupt “can’t play title” errors when making an attempt to stream HBO Max content material on your Apple TV 4K, you are not alone. I bumped into the problem final week, and located that others are additionally dealing with it.
The concern appears to particularly happen on Apple TV 4K gadgets (all generations) operating tvOS 16.1, and is taking place on the newest HBO Max app model 52.50.1 (launched Nov 16, 2022). For some, the problem is intermittent, and could be dodged via easy troubleshooting steps like power quitting the app, logging out of the app, reinstalling it, or restarting the Apple TV.
HBO’s SVP of Communications Chris Willard tells The Verge they’re “aware and working on a fix.” The firm’s specialised help workforce adopted up with my very own ticket to say the event workforce is actively investigating the problem and recommends wanting for upcoming updates to assist resolve this.
For me, the troubleshooting didn’t assist. HBO Max buyer help was useful to steer me via these makes an attempt however finally it needed to be escalated. Shortly after, I used to be emailed a answer that has helped others treatment the scenario — and it entails turning off HDR.
The non permanent answer entails turning off HDR
Now, I don’t have HDR help on my TV, however that’s solely a part of the answer supplied. What you’ll must do is this: from the Apple TV Home Screen, go to Settings, then Video and Audio. In this part you might want to change Format to SDR, set Match Content to Disable, flip off Match Dynamic Range, and in addition flip off Match Frame Rate.
This didn’t instantly work for me, however my concern went from constant to intermittent the subsequent day. For others with newer high-end TVs than me, dropping Dolby Vision HDR could be drag.
Customer help did observe up with one other answer to strive: change decision to 1080p or 720p. Thankfully I didn’t must take that motion since I’ve solely had one of many errors occur since Monday. Hopefully, like me, you received’t be unnoticed within the chilly when making an attempt to look at a Thanksgiving classic in 4K.