Whenever we discuss password managers, particularly ones that sync their knowledge to the cloud, there’s all the time dialogue about whether or not or not your info is safe and what occurs if the servers go down. The second factor is strictly what 1Password users in the US experienced earlier today, as a drawback affecting 1Password.com saved cellular, desktop, and browser shoppers from syncing.
A status page first famous the issue at 10:42AM ET and listed it as stabilized, with shoppers in a position to join once more by 2:42PM ET. During the outage, the standing web page famous that the problem didn’t have an effect on any offline knowledge saved in shoppers, and different domains like 1password.ca, 1password.eu, or ent.1password.com have been operational.
Before I knew there was an outage, I noticed it by myself account after I tried to avoid wasting a password, and it merely wouldn’t do it. All of my native shoppers nonetheless had all of my present passwords, so I feel most individuals didn’t even discover it was down. However, in the event you don’t retailer your passwords on a native gadget or had misplaced entry to it during the outage, there might have been a actual drawback.
We’re now operational.
Earlier today, 1Password skilled a transient service outage – this was not a safety incident and your knowledge stays secure. We’ve stabilized the system whereas we examine additional.
An enormous thanks for your endurance.
— 1Password (@1Password) April 27, 2022
In a assertion supplied to The Verge, 1Password CTO Pedro Canahuati stated:
Earlier today, 1Password skilled a transient service outage attributable to our deliberate database upgrade. This was not a safety incident, and buyer knowledge was not affected in any approach.
The 1Password.com service was down during this outage and that affected new consumer signups and syncing new knowledge throughout units. Our system is designed to make sure any saved passwords are all the time secure and accessible domestically on their units.
At this time, we now have stabilized the system whereas we examine the efficiency regression. Customers’ units must be syncing all new knowledge and sign-ups are working.
We’re taking steps to keep away from related disruptions sooner or later, and might be offering updates on our standing web page and social media channels, in addition to our weblog over the following day or two.
Anyone who makes use of a password supervisor that shops knowledge within the cloud does have some threat of this taking place to them, but it surely doesn’t appear to have been very disruptive. On the opposite hand, cloud storage makes maintaining tons of logins accessible from each gadget you employ simpler and permits options like the Travel Mode that wipes out knowledge saved in your gadget in the event you’re in a scenario the place it might be confiscated or searched. Still, given the truth that the brand new 1Password 8 shopper will solely sync with the cloud and doesn’t give the choice of sticking completely to native storage, it’s one thing to concentrate on. For clients preferring native storage, 1Password has said they can continue using 1Password 7.